Oswego Health offers several ways to remotely access your medical records to include viewing provider notes and future appointments, reviewing test results, and renewing your prescriptions.
By enrolling in one of our patient portals, you will be able to access your healthcare records securely and conveniently from your computer, tablet or phone.
Please note that different service lines have separate portals.
Oswego Hospital and specialty services
For the patient portals for Oswego Hospital including medical imaging and laboratory results, audiology, cardiology, diabetes education, ENT, gastroenterology, general surgery, , orthopedics, urgent care, and . Simply click on the links below to follow simple steps to enroll or log in:
Patient Portal log-in
For your convenience, you can also pay your bill online.
MHealth has a free app, which will allow you to access your portal account on your mobile phone. Please use the icons below to download the mobile app.
Primary Care
For the patient portals for primary care including Fulton PrimeCare, Novelis PrimeCare, Oswego PrimeCare, Oswego Family Physicians, and Lakeview Primary Care.
Enroll today to remotely access your medical records for one of our primary care locations.
For your convenience, you can also pay your bill online.
Patient health portal frequently asked questions
Enrollment questions
What is the Patient Health Information Portal?
The Patient Health Portal offers patients personalized and secure online access to portions of their medical records. It enables you to securely use the internet to help manage and receive information about your health. With the portal, you can:
- View diagnostic lab and radiology results
- View and print health summary documents
- View health information such as known allergies, current medications, recent problems, medical history and future appointments
- Update demographic information (address, phone number, etc.)
- Access trusted health information resources
Is there a fee to use the portal?
The portal is a free service offered to our patients.
How do I sign up?
If you were an Oswego Hospital inpatient and you wish to participate, you may have been provided a temporary username and password during your hospital stay. This will be sent to the email address that we have on file for you. The temporary username and password will enable you to log in and create a username and password.
If you had services at Oswego Hospital but were not an inpatient, you will receive a brochure with instructions on how to set up your account.
Whom do I contact if I have further questions?
You may email Health Information Management at portal@oswegohealth.org or call the office at 315.349.5551, Monday through Friday, 8 a.m. to 5 p.m.
Trouble logging in or enrolling?
- For the Oswego Hospital portal, please call 315.349.5551.
- For the PrimeCare or OFP portal, please call your provider's office directly.
- For the Mental Health & Wellness portal, please call 315.326.4100.
- For the Oswego Health Center for Cardiology portal, please call 315.349.5551.
- For the Center for Orthopedic Care portal, please call 315.349.5551.
- For the Center for Gastroenterology & Metabolic Diseases' portal, please call 315.349.5551.
- For the Center for Weight Loss & Surgery portal, please call 315.349.5551.
- For the Center for Surgical Services portal, please call 315.349.5551.
- For the Lakeshore ENT portal, please call 315.349.5828.
Your medical record
When can I see my test results in the portal?
Most of your test results will be available in your portal account within 72 hours; however, some sensitive results may not be accessible from the portal.
Why are certain test results not shared electronically on the portal?
Your healthcare provider determines which types of test results are able to be accessed through the portal. Furthermore, tests of a sensitive nature are not released to the portal.
If some of my health information in the portal is not correct, what should I do?
Your portal information comes directly from your Oswego Hospital electronic medical record. Please report any medical record discrepancies to the Health Information Management office at 315.349.5551.
Can I send a message to my doctor?
No, not yet, but maybe in a future release. Emails submitted from the portal are viewed by nonclinical staff. So please do not use this site to communicate sensitive information (HIV, mental health, work-excuse, etc). And especially do not use this site to communicate with anyone regarding an emergency or urgent situation.
In an emergency, dial 911 or go to the nearest emergency department.
What is Oswego Hospital's privacy policy?
The portal is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given to your health records. If you have any concerns regarding the privacy of your health information, please contact the Health Information Management office at 315.349.5551, Monday through Friday, 8 a.m. to 5 p.m.
Portal for my family
Can I view a family member's health record in the portal?
Yes, you can as long as you are an authorized representative and the family member is age 18 or older. For more information, please contact the Oswego Hospital Health Information Management office at 315.349.5551, Monday through Friday, 8 a.m. to 5 p.m.
After I have enrolled
I forgot my password. What should I do?
You may click the "Forgot password" link on the sign-in page to reset your password online.
Can you send me a new temporary username and password?
You will need to contact the Oswego Hospital Health Information Management office at 315.349.5551 between 8 a.m. and 5 p.m. The office will verify your identity and then provide you with a new username and password.
Where can I update my portal email address and password?
Log in to the portal and choose the "Preferences" button at the bottom of the page. From here you can update your name, address, marital status, etc.
Where can I update my personal information?
Log in to the portal and choose the "Preferences" button at the bottom of the page. From here you can update your name, address, marital status, etc.
Technical questions
How is the portal secured?
Oswego Hospital takes great care to ensure that your health information is kept private and secure. The portal uses industry-standard security technologies to protect your information. Registering with the portal includes creating a username and password and establishing security questions. Your username and password credentials are then required each time you log in to the site. It is very important that you keep your password private and safe.
I was logged out of the portal. What happened?
We strive to protect your privacy and the security of your information. While logged in to the portal, if your keyboard remains idle for 30 minutes or more, you will be automatically logged out of the portal. We recommend that you log out of your portal session if you need to leave your computer for even a short period of time.
What device do I need to use the portal?
You need to use an electronic device (computer, smartphone, etc.) with access to the internet and an up-to-date browser (such as Chrome, Safari, Firefox or Edge). the Microsoft Explorer browser is no longer supported by the patient portal.
My temporary username and/or password does not work. What should I do?
For your security, your temporary username and password expires after 72 hours of receiving, and it can only be used once. To obtain a new temporary username and password, call the Health Information Management office at 315.349.5551 between 8 a.m. and 5 p.m.
