Direct message the job poster from KPMG in Jamaica
Lori-Ann Lloyd
Human Resources (Recruiting) Professional
JOB SUMMARY:
As a Survey Specialist, your role will be to support our Organizational Effectiveness team. You will be responsible for designing, building, and maintaining surveys and dashboards using the Qualtrics EX platform. This includes creating surveys for employee engagement, lifecycle, and 360 feedback. Your work will play a critical role in ensuring the successful execution of surveys and delivering actionable insights. This supports KPMG's Continuous Listening strategy, which guides the people's experience for all our partners and employees.
JOB RESPONSIBILITIES
Service Delivery
Survey support in Qualtrics
· Design and build surveys using the Qualtrics platform, ensuring a user-friendly and engaging experience for respondents.
· Implement advanced survey features such as skip logic and embedded data.
· Create and manage survey participant lists and directories and ensure proper targeting of survey invitations and reminders.
· Design and build interactive dashboards to visualize survey results and key metrics
· Update and maintain existing surveys and dashboards as needed
· Maintain documentation for file management, systems and processes related to survey processing and related activities.
· Stay up-to-date with the latest features and best practices of the Qualtrics platform.
Data management
· Manage and integrate large datasets for additional processing and quarterly reporting in a variety of tools, including Excel, Qualtrics (Journey analytics), SPSS, and Visier) (e.g., Energy reports, State of Talent, Risk Assessment).
· Maintain documentation for systems and processes related to file management, including data sources, processing and retention.
· Support special projects (e.g., maintaining ongoing databases of historical data and survey trends, support for Hackathons).
EDUCATION/EXPERIENCE
· Bachelor's degree in a related field or relevant work experience
· Minimum two (2) years of related work experience
· Proficiency in using the Qualtrics platform to create and build surveys
· Knowledge of handling data in Journey analytics
· A strong understanding of survey methodology and best practices
· Experience in data analysis and reporting using tools like Excel or SPSS
SPECIAL CONDITIONS
· Expected to work in a fast-paced team environment.
· Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities.
· May be required to work extended hours periodically or on public holidays.
Seniority level
Associate
Employment type
Full-time
Job function
Analyst, Information Technology, and Quality Assurance
Industries
Information Services and Financial Services
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